Two programs at WVU Medicine United Hospital Center (UHC) have been recognized by Press Ganey, the global leader in healthcare experience solutions and services, as part of its annual ranking of the country’s top hospitals and health systems based on patient experience performance.
UHC Family Medicine Residency, a department of UHC, has been named a 2024 Human Experience (HX) Pinnacle of Excellence Award® winner by Press Ganey. As a winner, UHC Family Medicine Residency has ranked in the top five percent of healthcare providers in delivering patient experience.
“Each day, UHC Family Medicine Residency exemplifies dedication to their patients and workforce, and larger community, setting a remarkable standard for compassionate healthcare,” said Patrick T. Ryan, chairman and CEO of Press Ganey. “It is with great honor that we celebrate their outstanding achievements.”
“Only the highest performing healthcare institutions in the nation receive this national distinction,” said Eric J. Radcliffe, MD, UHC Family Medicine Residency director. “Earning the Press Ganey Pinnacle of Excellence Award is a tribute to the staff, faculty, and leaders at UHC Family Medicine Residency who demonstrate a continuous pursuit of excellence on a daily basis.”
United Physicians Care, Inc. (UPC), services provided by UHC, has been named a 2024 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey. As a winner, UPC is in the top five percent of healthcare providers in delivering patient experience in the past year.
“UPC is setting the standard for excellence in patient experience,” said Patrick. “They are leading the way by turning words into action and creating a culture where every interaction is an opportunity to make a positive impact. It’s clear they’re committed to making a difference.”
“This award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care,” said John C. Forester, vice president at UHC and CEO of UPC. “I commend our physicians, advanced practice professionals, and employees who make a difference by continuing to strengthen and sustain the outstanding patient experience at our practice locations.”
Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.
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