United Hospital Center Recognized for Patient Experience

Congratulations to WVU Medicine United Hospital Center (UHC) for receiving two patient experience awards from Press Ganey, a global leader in healthcare experience solutions and services.

UHC Family Medicine Residency, a department of United Hospital Center, is pleased to announce that it has been named a 2023 Human Experience (HX) Pinnacle of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services.

HX Pinnacle of Excellence Award

For more than 40 years the UHC Family Medicine Residency program has produced highly trained family physicians. This is the second consecutive year that UHC Family Medicine Residency program has received the Human Experience (HX) Pinnacle of Excellence Award.

“Only the highest performing health care institutions in the nation receive this national distinction,” said Eric J. Radcliffe, MD, UHC Family Medicine Residency director. “Earning the Press Ganey Pinnacle of Excellence Award is a tribute to the staff, faculty, and leaders at UHC Family Medicine Residency who demonstrate a continuous pursuit of excellence on a daily basis.”

To learn more about UHC Family Medicine Residency, visit https://wvumedicine.org/uhc-family-medicine/.

United Physicians Care, Inc. (UPC), services provided by United Hospital Center, is pleased to announce that it has been named a 2023 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.

HX Guardian of Excellence Award

This is the fourth consecutive year that UPC has earned the Press Ganey Guardian of Excellence Award as a top-performer in patient experience.

“This award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care,” said John C. Forester, vice president of UHC and CEO of UPC. “I commend our physicians, advanced practice professionals, and employees who make the difference by continuing to strengthen the patient experience.”

Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

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