United Physicians Care, Inc. Receives 2020 Press Ganey Guardian of Excellence Award

United Physicians Care, Inc. Receives 2020 Press Ganey Guardian of Excellence Award for Achieving and Sustaining Excellence in Patient Experience

United Physicians Care, Inc. (UPC), services provided by United Hospital Center, is pleased to announce that it has been named a 2020 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above for performance in Patient Experience.

The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top five percent of all Press Ganey clients for each reporting period during the course of one year.

UPC has 15 practice medical offices located in 10 North Central West Virginia towns. There are 81 health care providers, specializing in Family Medicine, Internal Medicine, Nurse Practitioners, Family Practices, Physician Assistants, Hospitalist, Clinical, Endocrinology, Pediatrics, and Registered Nurses.

“The caregivers and staff of United Physicians Care, Inc. touch the lives of patients and their families in profound ways,” said Patrick T. Ryan, Chairman and Chief Executive Officer, Press Ganey. “This award reflects their deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality, and experience of patient-centered care. I continue to be humbled and inspired by their heroic efforts to care for patients in the face of the uncertainty, stress, and fear brought on by the COVID-19 pandemic. Press Ganey is proud to partner with them in this noble work and we congratulate them on this tremendous achievement.”

“This award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care,” said John Forester, vice president of Patient Services at UPC. “I would like to commend our physicians, advanced practice professionals, and employees who make the difference by continuing to strengthen the patient experience.”

About Press Ganey

Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

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